Frequently Asked Questions

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While LED masks target specific skin concerns like acne or fine lines, they rely on light wavelengths to heat the skin. Most are weaker than sunlight and do not effectively stimulate a true thermal response. 

VASO MASK, on the other hand, promotes vasodilation by intensely heating the skin. This boosts blood flow, helping deliver more nutrients and oxygen to the cells while accelerating the removal of metabolic waste—effectively enhancing your skin’s metabolism.

Yes! VASO MASK is safe for all skin types, including sensitive skin. It is designed to help improve the following skin concerns:

• Wrinkling
• Texture
• Telangiectasia (visible capillaries)
• Pigmentation
• Elasticity
• Pores
• Freckles

However, if you have any existing skin conditions or are under dermatological treatment, we recommend consulting your dermatologist before use.

No. Your skin should be completely clean and dry before using the VASO MASK. Do not apply moisturizer, serum, or lotion prior to wearing the mask, as it may interfere with heat conduction and reduce the mask’s effectiveness. For best results, apply your skincare products after the session to maximize absorption.

Yes, absolutely. For optimal results and hygiene, please ensure that all makeup is thoroughly removed and your skin is properly cleansed before each use. This prevents buildup on the device and allows the thermal technology to work directly on clean skin.

Yes, temporary redness or flushing after use is normal and indicates that blood circulation has been activated. The level of redness may vary from person to person and can be influenced by factors such as age and skin sensitivity. This effect typically fades within a short period and is a natural part of the skin’s response to thermal stimulation.

We recommend using the VASO MASK once daily, ideally as part of your evening skincare routine. Each session lasts approximately 10–15 minutes and effectively promotes circulation and enhances the absorption of skincare products.

Many users notice their skin feeling softer and looking more radiant after the first few uses. Visible improvements in skin tone, texture, and overall vitality are typically seen within 2–4 weeks of consistent use.

No, it is designed to complement your existing routine. VASO MASK enhances product absorption and stimulates natural skin renewal, making your skincare regimen even more effective. 

Not at all! The VASO MASK is non-invasive and gentle, so you can immediately return to your normal activities after each session. While there's no downtime, it’s important to remember that skin health improves gradually over time—consistent use is key to achieving visible, lasting results.

After each use, you may clean the mask as often as you wish. Simply rinse the surface with water and mild soap, then wipe it dry with a clean cloth or let it air dry. Do not use alcohol-based or harsh chemical cleaners, as they may damage the device.

No. The VASO MASK uses temperature-controlled technology that produces a warm, soothing sensation. It does not cause burns or discomfort. If you experience any unusual sensations, please stop using the device and contact us.

Yes. The VASO MASK device includes a 1-year warranty from the date of delivery, covering both the mask and its controller. Please note that the warranty does not cover accidental damage, physical impact, or misuse.

Q1: Does VASO MASK offer a money-back guarantee?
Yes! We offer a 30-day money-back guarantee starting from the date your order is delivered. If you're not satisfied with your purchase, you may request a return during this period.

Q2: How do I return my VASO MASK?
Please contact our Customer Support Team at  info@digheat.com within the 30-day return window.
To verify your order, include the following:

• Your name or email associated with the order
• Your order number
• A brief description of the issue or reason for return

Our team will reply within 1–2 business days. Returns requested after the 30-day period will not be accepted.

Q3: Are accessories refundable?
No. Accessories and additional items (such as the charging cable) are non-refundable, as they are considered personal-use items.

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most customers receive their order within 3–7 business days after it ships. A tracking number will be provided once your order has been dispatched.

Under normal conditions, the VASO MASK should not cause breakouts. To support skin health and maintain device hygiene, it’s important to thoroughly clean the surface of the mask before each use. This helps prevent bacterial buildup and reduces the risk of irritation or skin issues.

Yes, the VASO MASK can be used in both the morning and evening. Morning use may help energize the skin and boost circulation to start your day, while evening use can enhance product absorption and support overnight skin repair. Choose the time that best fits your routine—or use it twice daily if your skin tolerates it well.

Absolutely! One of the key advantages of the VASO MASK is its portable, hands-free design, allowing you to stay mobile during each session. While some users prefer to sit back and relax, others enjoy the freedom to move around and continue with their routine while wearing the mask. It’s all about what feels right for you.

Yes, the VASO MASK can be used internationally. However, please make sure to check the power adapter compatibility for your country or region. The device may require a plug adapter or voltage converter depending on your local electrical standards.